I – What information we collect
SwoshsVPN collects your email address for administering your SwoshsVPN subscription. This is submitted on our order page when you agree to subscribe to our services. We also collect user feedback sent to our Support Center if the feedback can be used to improve our services, usability, network enhancement, and anything that will prove useful to improve our services.
With this information, we will know where we can improve our services based on potential faulty difficulties. We can provide technical support for a failed connection, troubleshoot and identify connection problems, provide country-specific advice to utilize and maximize the use of our service and enable the SwoshsVPN support team to identify and fix network issues.
SwoshsVPN only collects minimal information listed in this Document. We do not collect data on DNS queries or contents and destinations of the user’s VPN traffic.
We collect the listed information to establish a rich customer experience and improved services by analyzing the usage as aggregate data from the website and our services.
We do not collect the following:
III - Personal information
SwoshsVPN collects certain personal information that you directly provide to us through the Website. By doing so, we require that you provide an email address to create a SwoshsVPN account. With your email, you shall establish communication with us as we shall send you information about our services, collect payments from you, and respond to any support queries that you ask.
Depending on the payment method, we collect certain information written and pronounced in this Document with nothing outside its perimeters. We only require payment information after administering and completing a free trial within the subsequently given timeframe.
SwoshsVPN uses your email that you used to establish communication for:
None of the above-mentioned data is stored, logged, or copied. We use your personal information only for the purpose of what is present in this Document. And by adhering to this Document, we do not sell your personal information to third parties. The preceding terms do not exclude the transfer of data.
IV- Non-Personal Information
Besides collecting the data mentioned above, we ensure that we never log browsing history, traffic destination, data content, or DNS queries. Therefore:
Even if we are obliged to release user information, we cannot because such sensitive and private information does not exist. We count the amount of user traffic to plan network expansions and to monitor if there is an unusual and abnormal amount of traffic originating from a single source but not on a personal level.
As a VPN service provider company, we have sensitive hardware and software which cannot be compromised. For this reason, we are at risk of cyber-attacks and will exercise our right to protect our assets at all costs.
Non-personal data and personal data are not interconnected with each other. Therefore, any non-personal data is not identifiable even when you are currently using SwoshsVPN servers.
For SwoshsVPN to run a demanding service and quality customer support, SwoshsVPN collects the following information related to your VPN usage:
Collective quantity of data transferred
We only monitor the number of Megabytes transferred, not the destination of the website nor the content - No personal information that can specifically identify you is kept. We collect information regarding the total sum of megabytes to detect any possible cyber-attacks or any unusual activity. We do not see which users accessed certain websites at a given time.
Apps versions and updates
It’s important to know which app version you have activated. By knowing which version you have activated, the Support Team can assist, troubleshoot, resolve, or answer any issues with your account and subscription.
Email and Feedback Forms
Crash Reports and App Diagnostics
SwoshsVPN utilizes third-party software Firebase’s Crashlytics, to conduct app diagnostic data on Android and iOS devices which include usability diagnostics, VPN diagnostics, and crash reports. The data collected helps us identify specific problems so that we can improve the area in which the problem occurred.
We will collect the following data:
V- Cookies, Web Beacons, Scripts, Tags, and Mobile Identifiers
What are cookies?
Cookies are small files of data that are stored on your computer’s hard drive after being sent to your internet browser. Cookies are essential to our operations as they allow us to improve the user experience of the website whether they are first-time visitors or regular viewers. It’s important that we deliver proper functionalities such as website login and language preferences, how long the user stays on a page, and/or what they access on the website. The cookies we use are also updated since we constantly adjust changes and improvements on our website.
Web beacons are deployed on web pages and emails to monitor if a visitor has accessed any form of content present. They also host track web activity occurring throughout the website if a visitor navigates around it.
Tracking scripts are code that is applied to monitor the number of viewers visiting a website.
Tracking tags are attached to a website URL in the form of a code to provide lucrative analytics on visitor behavior and traffic.
In the limits of SwoshsVPN’s operations, cookies allow us to ease your usability when visiting the website or the app. It allows us to set your language preference, feature visitors to a marketing channel, and display your information that is unique to your account once you log in. The cookies have a user identifier but do not identify information such as your email address, or your name, and do not track your internet activity outside of SwoshsVPN’s jurisdictions.
If you wish to change or disable your cookie preferences, you proceed by accessing the settings panel on your preferred browser at any time. Depending on the browser, you can choose which cookies you wish to allow, block, and delete.
Note: If you change the settings on your browser to refuse all cookies, you may not be able to use all the features of our website and may experience technical difficulties. You can review the cookies settings of the browser you are currently using for more details.
A mobile device identifier is a combination of letters and numbers that acts as a personal identifier for any specific iOS or Android device which allows advertisers to monitor app downloads and usage. SwoshsVPN does not track your whereabouts or data using a mobile device identifier but instead uses it to generate statistics related to the marketing channels and advertising partners.
Disabling or resetting mobile identifiers
Mobile identifiers are a sequence of letters and numbers that are unique to an iOS or Android device. They enable advertisers and marketing agencies to collect data across app downloads and usages. The mobile IDs connected with users' devices can be disabled or reset at any time. Apple's website on Advertising & Privacy on iOS devices and Google's page on Managing your Google Settings on Android devices both include instructions.
VI- Safeguarding and Securing the Data
We’re highly confident in our security protocol in protecting your data within our limits. In the event of a breach of your data by an external factor, we will notify you immediately via email.
Note: Any failed attempt to provide certain personal data may result in an operation that may be defective or unusable. It will also prove impossible for us to provide certain services to you due to a certain minimum requirement of personal data to function as intended.
VII - Data Treatment within the European Union
SwoshsVPN acknowledges the guidelines set forth by the European Union under the General Data Protection Regulation (GDPR) which obliges us to practice data collecting and processing in line with the rules stated below:
• With the users' approval, they can revoke at any time.
By emailing us at email@example.com, you can exercise your GDPR rights to access, transfer, update, delete, or object to the processing of your personal data.
VIII - Links to Other Websites
Our website contains links to external websites that are not under the control of SwoshsVPN. This Document does not prohibit you from visiting certain websites. We recommend that you read their privacy policies as we are not responsible for the privacy practices of said external websites.
IX - Jurisdiction and Applicable Law
SwoshsVPN is a British Virgin Islands (BVI)-based company with its registered office and headquarters operating under the BVI governing law. The BVI has no data retention rules and any disclosure of user data requires approval from the BVI Supreme Court. Ergo, SwoshsVPN will abide by BVI's laws and regulations.When seeking information from a BVI corporation, foreign courts or law enforcement are subject to a ”dual criminality” requirement under BVI law. Whereby, the BVI Supreme Court can only grant such a request if the identical act is punished by at least one year in the BVI under BVI law if it occurs within the territory. SwoshsVPN does not collect data traffic, browser history, or DNS queries that might be used to identify a specific user if the BVI Supreme Court issues any legal warrants.
XI - Contact SwoshsVPN
Contact us : firstname.lastname@example.org